At Technpath, operated by Catalystcore Info Private Limited, we understand that customers may occasionally need to cancel a purchase or discontinue a service. As our offerings may include software products, SaaS solutions, subscriptions, licenses, development services, and other digital solutions, cancellation terms may vary depending on the type and stage of the product or service.
This Cancellation Policy explains when a cancellation request may be accepted and how you can submit one. Throughout this policy, “we,” “us,” and “our” refer to Catalystcore Info Private Limited, while “you,” “your,” and “user” refer to individuals, businesses, or organizations purchasing or using our products and services.
Digital products, software licenses, subscriptions, and technology services may be cancelled before delivery, activation, or commencement of work, subject to the applicable terms.
To request a cancellation, please contact our support team at catalystcoreinfopvtltd@gmail.com with your Order ID, registered email address, product or service name, and reason for cancellation. Our team will review the request and confirm whether the purchase is eligible for cancellation.
Once a digital product has been delivered, downloaded, activated, or made available through an account, cancellation may no longer be possible. Similarly, services that have already commenced may be subject to different cancellation conditions depending on the work completed.
For project-based services such as software development, website development, mobile application development, customization, or integrations, cancellation requests will be reviewed based on the current stage of the project and the work or resources already committed.
Customers using subscription-based services may request cancellation before the next billing cycle, unless different terms apply to the selected plan.
Once a subscription period has started, cancellation will generally prevent future renewals but may not automatically result in a refund for the current billing period. Any applicable refund will be handled according to our Return & Refund Policy and the terms applicable to the subscription.
We may cancel or decline an order or service request in certain circumstances, including inaccurate information, payment issues, technical limitations, suspected unauthorized activity, product availability concerns, or circumstances that prevent us from providing the requested service.
If we cancel an eligible purchase for reasons attributable to us, any applicable refund will be processed to the original payment method, subject to the relevant terms.
If you need to change the product, service requirements, account details, or other information after placing an order, please contact us as soon as possible. Changes may not be possible once delivery, activation, development, or implementation has started.
Where a requested change requires additional work or affects the original scope, additional charges or revised delivery terms may apply.
To request cancellation, please email catalystcoreinfopvtltd@gmail.com with the following information:
Our team will review the request and communicate the outcome along with any applicable next steps.
Where a cancellation is approved and a refund is applicable, the refund will generally be processed through the original payment method. Approved refunds are normally processed within 5–7 business days, although the actual time taken may depend on the payment provider or financial institution.
For more information regarding refund eligibility and processing, please refer to our Return & Refund Policy.
If you have questions about cancelling an order, subscription, software product, or technology service, please contact us at:
Email: catalystcoreinfopvtltd@gmail.com
We aim to handle cancellation requests clearly and fairly while considering the nature of each digital product or technology service.